Frequently Asked Questions

What​ ​ is​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card?

Paysack​ ​ Meal​ ​ Card​ ​ is​ ​ a ​ ​ rupee-denominated​ ​ reloadable​ ​ magnetic​ ​ stripe​ ​ prepaid​ ​ card.​ ​ It​ ​ is​ ​ a open​ ​ user​ ​ group​ ​ card​ ​ that​ ​ is​ ​ accepted​ ​ at​ ​ all​ ​ RuPay​ ​ Merchant​ ​ outlets​ ​ for​ ​ food​ ​ and non-alcoholic​ ​ beverages.​ ​ This​ ​ card​ ​ comes​ ​ with​ ​ a ​ ​ 2-year​ ​ validity.

Can​ ​ I ​ ​ use​ ​ my​ ​ card​ ​ as​ ​ soon​ ​ as​ ​ I ​ ​ receive​ ​ it?

Yes,​ ​ you​ ​ can​ ​ start​ ​ using​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card​ ​ as​ ​ soon​ ​ as​ ​ you​ ​ get​ ​ it.

Will​ ​ I ​ ​ receive​ ​ SMS​ ​ alerts​ ​ for​ ​ my​ ​ purchase​ ​ and​ ​ load​ ​ transactions?

Yes,​ ​ Paysack​ ​ (via​ ​ Equitas Small Finance​ ​ Bank)​ ​ does​ ​ send​ ​ SMS​ ​ alerts​ ​ for​ ​ purchase​ ​ and​ ​ load​ ​ transactions.​ ​ You will​ ​ receive​ ​ transaction​ ​ alerts​ ​ on​ ​ your​ ​ registered​ ​ mobile​ ​ number​ ​ with​ ​ Paysack.

What​ ​ are​ ​ the​ ​ charges​ ​ for​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card?

There​ ​ are​ ​ no​ ​ charges​ ​ applicable​ ​ on​ ​ purchase​ ​ transactions.

What​ ​ can​ ​ I ​ ​ purchase​ ​ using​ ​ my​ ​ Paysack​ ​ Meal​ ​ Card?

The​ ​ Paysack​ ​ Meal​ ​ Card​ ​ can​ ​ be​ ​ used​ ​ to​ ​ purchase​ ​ food​ ​ and​ ​ non-alcoholic​ ​ beverages​ ​ at​ ​ all RuPay​ ​ accepting​ ​ Food,​ ​ Grocery,​ ​ Non-alcoholic​ ​ beverages​ ​ Merchant​ ​ outlets.

Can​ ​ I ​ ​ use​ ​ my​ ​ Paysack​ ​ Meal​ ​ Card​ ​ to​ ​ make​ ​ payments​ ​ against​ ​ home​ ​ delivery?

You​ ​ can​ ​ use​ ​ your​ ​ Paysack​ ​ Meal​ ​ Card​ ​ to​ ​ make​ ​ payment​ ​ against​ ​ home​ ​ delivery​ ​ if​ ​ the​ ​ merchant you​ ​ are​ ​ purchasing​ ​ from​ ​ is​ ​ equipped​ ​ to​ ​ support​ ​ the​ ​ same.

Can​ ​ I ​ ​ withdraw​ ​ cash​ ​ using​ ​ my​ ​ Paysack​ ​ Meal​ ​ Card?

These​ ​ cards​ ​ are​ ​ not​ ​ enabled​ ​ at​ ​ any​ ​ Bank​ ​ ATM​ ​ and​ ​ no​ ​ cash​ ​ withdrawal​ ​ is​ ​ possible.

Should I look for "Paysack Meal Card Accepted Here" Stickers?

You do not have to look for Paysack stickers regarding acceptance.

Where is the Paysack Meal Card Accepted?

Our ​ Paysack​ ​ Meal​ ​ Card​ ​ are accepted at all RuPay​ merchants who​ ​ are​ ​ registered​ ​ under​ ​ one​ ​ of​ ​ the​ ​ following​ ​ merchant​ ​ category​ ​ code:
5411​​ ​ - ​ ​ Grocery​ ​ Stores,​ ​ Supermarkets
5811​​ ​ - ​ ​ Caterers
5812​​ ​ - ​ ​ Eating​ ​ Places,​ ​ Restaurants​ ​ (Swiggy​ ​ also​ ​ here)
5814​​ ​ - ​ ​ Fast​ ​ Food​ ​ Restaurants
5462​​ ​ - ​ ​ Bakeries
5499​​ ​ - ​ ​ Miscellaneous​ ​ Food​ ​ Stores.

Where​ ​ can​ ​ I ​ ​ get​ ​ details​ ​ of​ ​ where​ ​ I ​ ​ used​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card?

Download​ ​ the​ ​ free​ ​ Paysack​ ​ Mobile​ ​ App:​ ​http://apps.paysack.com/, Alternatively,​ ​ you​ ​ could​ ​ also​ ​ go​ ​ to​ ​ https://user.paysack.com/​​ ​ from​ ​ a ​ ​ web/mobile​ ​ browser​ ​ and login​ ​ with​ ​ your​ ​ username​ ​ and​ ​ password. This​ ​ will​ ​ give​ ​ you​ ​ details​ ​ of​ ​ company​ ​ card​ ​ load​ ​ transactions​ ​ and​ ​ also​ ​ list​ ​ of​ ​ all​ ​ transactions​ ​ you carried​ ​ out​ ​ with​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card.​ ​ You​ ​ would​ ​ also​ ​ be​ ​ informed​ ​ about​ ​ various​ ​ offers/deals from​ ​ restaurants​ ​ and​ ​ food​ ​ outlets​ ​ around​ ​ you.

What is the minimum amount for which the card can be swiped? One of the restaurants told me that Paysack Meal Card can be swiped only for a minimum of INR 50.

Paysack Meal Card doesn't implicitly nor explicitly specifies any minimum amount for purchase at food or groceries outlets or supermarkets. However, this may be a merchant policy to accept digital payments with a set minimum amount.

Are​ ​ there​ ​ any​ ​ limits​ ​ to​ ​ the​ ​ amount​ ​ that​ ​ can​ ​ be​ ​ loaded​ ​ on​ ​ the​ ​ Paysack​ ​ Meal​ ​ Card?

Paysack​ ​ Meal​ ​ Card​ ​ can​ ​ be​ ​ loaded​ ​ only​ ​ by​ ​ the​ ​ company​ ​ with​ ​ any​ ​ amount​ ​ up​ ​ to​ ​ a ​ ​ maximum​ ​ of INR 10,000/- on any given day.​ Also, the Paysack​ ​ Meal​ ​ Card balance of previous month is carried forward to the next month and cannot exceed the wallet limit of INR 10,000/- on any given day.​ When​ ​ the​ ​ value​ ​ on​ ​ the​ ​ card​ ​ exceeds​ ​ the​ ​ prescribed​ ​ limit​ ​ (up​ ​ to​ ​ a ​ ​ maximum​ ​ of INR 1,00,000/-),​ ​ it​ ​ is​ ​ mandatory​ ​ for​ ​ the​ ​ Cardholder​ ​ to​ ​ complete​ ​ the​ ​ KYC​ ​ registration​ ​ process.

What​ ​ is​ ​ KYC​ ​ registration?

RBI​ ​ guidelines​ ​ specify​ ​ capturing​ ​ and​ ​ validating​ ​ consumer​ ​ information​ ​ for​ ​ certain​ ​ value​ ​ issued​ ​ on prepaid​ ​ cards.
a)​ ​ If,​ ​ the​ ​ value​ ​ on​ ​ the​ ​ card​ ​ is​ ​ less​ ​ than​ ​ the​ ​ prescribed​ ​ limit;​ ​ minimum​ ​ consumer​ ​ information​ ​ is mandated.​ ​ This​ ​ is​ ​ already​ ​ provided​ ​ by​ ​ your​ ​ company​ ​ and​ ​ the​ ​ cardholder​ ​ need​ ​ not​ ​ provide​ ​ any additional​ ​ information.

b)​ ​ When,​ ​ the​ ​ value​ ​ on​ ​ the​ ​ card​ ​ is​ ​ greater​ ​ than​ ​ the​ ​ prescribed​ ​ limit,​ ​ Cardholder​ ​ will​ ​ need​ ​ to provide​ ​ his/her​ ​ proof​ ​ of​ ​ identity​ ​ and ​ ​ proof​ ​ of​ ​ address.
•​ ​ Consumer​ ​ will​ ​ have​ ​ to​ ​ register​ ​ and​ ​ logon​ ​ to​ ​ Paysack​ ​ Cardholder​ ​ portal (https://user.paysack.com/​​).
=> Login​ ​ to​ ​ the​ ​ portal​ ​
=>​ ​ Click​ ​ on​ ​ the​ ​ ‘My​ ​ Profile’​ ​ option​ ​
=>​ ​ Select​ ​ the​ ​ ‘KYC’​ ​ option​ ​
=>​ ​ Upload documents.
•​ ​ Once​ ​ Paysack​ ​ receives​ ​ these​ ​ documents,​ ​ we​ ​ will​ ​ check​ ​ and​ ​ confirm​ ​ the​ ​ same.
•​ ​ You​ ​ will​ ​ receive​ ​ an​ ​ email​ ​ confirming​ ​ KYC​ ​ registration​ ​ status

c)​ ​ Post​ ​ KYC​ ​ registration​ ​ the​ ​ card​ ​ value​ ​ can​ ​ reach​ ​ a ​ ​ maximum​ ​ of​ ​ Rs.​ ​ 1,00,000.

What​ ​ to​ ​ do​ ​ if​ ​ I ​ ​ have​ ​ any​ ​ queries​ ​ or​ ​ doubts​ ​ or​ ​ issues​ ​ faced?

Do​ ​ write​ ​ into​ ​ care@paysack.com​, To​ ​ help​ ​ with​ ​ the​ ​ query,​ ​ do​ ​ include​ ​ your​ ​ Card​ ​ Serial​ ​ No. (000000XXXXXX)​​ ​ with​ ​ the​ ​ email. You​ ​ can​ ​ find​ ​ this​ ​ number​ ​ at​ ​ the​ ​ bottom​ ​ of​ ​ the​ ​ card​ ​ below​ ​ the​ ​ magnetic​ ​ strip​ ​ on​ ​ the​ ​ back.